FAQs
Help Center
Everything You Need to Know
What is your return policy?
You will need to provide your original sales order number for a merchandise credit or credit card refund within 30 days of receipt. Return shipping is the responsibility of the customer and COD packages are not accepted. Any discounts given will be subtracted from returned merchandise refunds. In the event that the products has been unpackaged and/or assembled it will not be accepted as a return and will not receive a refund. Returned products must be in original NEW condition. This includes original packaging material, manuals, and all other accessories provided by the manufacturer.
Do you provide delivery services for all products?
We offer convenient delivery services for all our products, ensuring your order is delivered right to your doorstep!
What if the product I ordered is defective, incorrect or damaged?
If you have received a defective, incorrect, or damaged product, you should contact the us at info@suburbanlife.ca as soon as possible to report the issue and request a resolution. Be sure to provide a detailed description of the problem, along with any relevant documentation, such as photos or videos, as well as the product packaging and delivery information.